Frequently Asked Questions
WHERE CAN I BUY O MY BAG PRODUCTS?
O My Bag products are available at omybag.nl, at our own Amsterdam stores, as well as at our carefully selected resellers and their stores/websites.
You can find a complete list of our retailers by going directly to our store locator.
If you think there’s a website selling our brand that looks a bit fishy, it probably is! Be careful if the website is doing large discounts and/or does not seem to match our brand values, since it’s then very likely that they’re fake. If you would like to be sure when purchasing from a website or retailer, feel free to message us for confirmation on wether you are dealing with an official O My Bag reseller.
WHAT ARE YOUR STORE OPENING HOURS?
Following the most recent Dutch government guidelines, our stores are open for walk-in visits! Our opening hours are:
Mon - Sat: 10.00 - 17.00
Sun: 12.00 - 17.0
Flagship store & HQ
Brand store | 9 Streets
You can also shop our collection in many selected stores around the globe. You can find those stores here.
HOW CAN I PAY ON YOUR WEBSITE?
– We accept all Dutch debit cards via iDeal payments.
– We accept Mastercard and Visa Credit Cards.
– We accept Apple Pay Banking.
– We accept Sofort Banking.
– You can pay using PayPal, either with your own established account or with a credit card (no need to register!).
CAN I USE A DISCOUNT CODE OR A GIFT CARD WITH MY ORDER?
Definitely! You can apply your gift card or discount code in your cart and on the checkout page.
You can apply only one discount code per sale. If you have two different gift cards, you can apply both gift cards to one purchase.
ARE MY PAYMENT DETAILS SAFE WHEN PAYING ONLINE ON YOUR WEBSITE?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure.
CAN I CHANGE OR CANCEL MY ORDER?
If your order has not yet been dispatched by our warehouse, we can change or cancel the order for you during business hours.
Please or send us an email at firstname.lastname@example.org. If our warehouse already packed your shipment, we can’t change or cancel your order anymore. However, after receiving your order, you can return the item(s) by following the return process.
WHEN SHOULD I PLACE MY ORDER IN TIME FOR THE HOLIDAYS?
We will do our best to process and ship your order as soon as possible. Due to the busy holiday period, shipping carriers do expect delays, and your order may take longer than expected to arrive.
We advise that you order before the dates listed below to increase the chance of your order arriving before the 25th of December, 2022.
Europe: Monday December 19th
Rest of the world: Monday December 12th
WHAT IS A PRE-ORDER AND HOW DOES IT WORK?
At O My Bag we choose to work with smaller factories and tanneries, focusing on quality over quantity. We don’t believe in over production which means we place small orders on a regular basis. With limited orders placed, some of our favorite pieces are often out of stock – until now. By placing a pre-order, you can purchase an item before it’s arrived at the O My Bag warehouse. Once it arrives, we will ship it directly to your door. The added bonus? You won't miss out on your favorite pieces!
WHEN WILL MY PRE-ORDER SHIP?
The estimated arrival date is noted on the product page, the checkout and your order confirmation. Once the product has been received in our warehouse, your order will ship the same day. You will receive a shipping confirmation once your order is on the way.
WHEN WILL I BE CHARGED FOR MY PRE-ORDER?
You will be charged the total value when the order is placed.
WHAT HAPPENS IF I ORDER IN STOCK AND PRE-ORDER ITEMS TOGETHER?
You will receive multiple shipments. The in-stock items will be shipped immediately and the pre-order items will be shipped once they are available.
WHAT HAPPENS IF I ORDER MULTIPLE PRE-ORDER ITEMS?
If you order more than one pre-order with a different shipping date, they will be shipped together at the later shipping date.
WHAT IF I WANT TO CANCEL A PRE-ORDERED ITEM?
You have the opportunity to cancel your order before it has been shipped. Once the pre-order has been shipped, our standard return policy will apply. You can read more about our returns policy here.
MY PRE-ORDER IS TAKING LONGER THAN THE ESTIMATED ARRIVAL DATE, WHAT SHOULD I DO?
We do our best to meet our estimated arrival dates, however due to our eco and fair production process, there can be delays from time to time. If there has been a delay with your pre-order, you can expect an email from our customer service team with an updated delivery date. You can also choose to cancel your order at anytime.
WHAT DO YOU MEAN BY 'ETHICALLY MADE'?
All our items are produced by 4 different partner manufacturers in Kolkata, India. Before we start working with a manufacturer, we carefully select them based on our mission to make a positive difference. All the factories have decent working conditions in place and meet the SA8000 certification standard to ensure that. The EMA (Equitable Marketing Association) factory has a World Fair Trade Certification. Over the years we have built firm relationships with our partners. We talk to our partner producers on a daily basis which helps us to keep direct insights into, and control over, our supply chain. Next to that, we invest in improving working conditions even further, amongst others with our living wages project and several professional training sessions for workers in the factories.
So with every purchase you make, we can contribute to a better world with fairly-paid jobs, safe working environments, equal opportunities and women empowerment.
DO YOU OFFER A VEGAN COLLECTION?
Yes. At O My Bag we continuously evaluate and improve our material use, and as technology develops, so do new possibilities. To accommodate our customers that chose not to purchase animal products, we offer a small selection of bags and accessories made from AppleSkin™. This is a vegan leather alternative, partly made from residual apple waste.
One of the most responsible things we can do for our planet is to only make high quality products that can be worn and used for years. We make an effort to design timeless pieces that you can carry and cherish for years. We still believe that animal leather is a very sustainable option, however we are very excited to work alongside the the AppleSkin™ factory who have ambitious sustainability goals. Read more about AppleSkin™ here.
HOW IS YOUR LEATHER SUSTAINABLE?
Our premium quality leather is tanned without the use of chromium and it will last a lifetime. We choose to work with naturally tanned leather, not only because of its safety for people and the planet but also because it gives all our products their natural trademark look. To verify the absence of chromium, the leather is tested by independent laboratories. Instead of chromium, vegetable tannins are used in the tanning process.
Research has shown that a significant part of the environmental impact of leather occurs in the manufacturing process. Therefore, it is not only the chemicals used in the tanning process that should determine how sustainable the leather is. Accordingly, water, wastewater, air emissions, and energy use are responsibly managed at our tanneries. To ensure a best practice tannery, we only work with Leather Working Group (LWG) certified tanneries. The skins are a bi-product of the meat and dairy industry and we don't source leather from cows raised purely for their skins.
IS YOUR PACKAGING SUSTAINABLE?
Our packaging is made from recycled materials and is certified by Forest Stewardship Council (FSC). The cardboard boxes that transport your new O My Bag safely to any place in the world is made from materials that come from local sources in The Netherlands.
WHAT ABOUT YOUR COTTON LINING?
Next to leather, cotton is our second most important material. Since 2021, we source the recycled and organic cotton fabric for our signature striped lining from Dibella India. Dibella India buys all their raw cotton directly from the Fairtrade & organic certified cooperative Chetna Organic. Dibella's team is passionate about guaranteeing sustainable livelihoods for Indian cotton farmers while protecting the soil and our climate. At the same time Dibella is innovating by providing us with 100% recycled, GRS certified cotton lining. Recycled cotton is more sustainable, because avoiding or minimizing the use of virgin fibers will significantly lower a fabric's environmental impact. In particular, using recycled cotton saves a lot of water usage in the cultivation phase of cotton.
WHY DO YOU CHOOSE TO WORK WITH INDIA AS PRODUCTION LOCATION?
O My Bag was founded with the purpose of making a positive difference in the world. We aim to provide decent job opportunities in production areas where decent jobs are not the norm. Therefore, we searched for production locations where a lot of people work in the leather industry, but mostly in vulnerable positions or in poor working conditions.
Care & Repair
HOW DO I TAKE CARE OF MY O MY BAG?
We recommend checking out our Care Guide page. There we explain the use of sprays and lotions to make sure that your O My Bag has a long lasting life, and much more. Your O My Bag needs a little bit of love to last you a lifetime. Attached to each purchased product you’ll also find care instructions on your dustbag.
My O My bag Needs a repair, what can I do?
Is your O My Bag in need of a doctor? No worries, our repair service is here to help you out! Depending on your issue, we offer different repair options; DYI repairs, local repairs and mail-in repairs. The costs of most repairs are on us, but if your dog decided to take a bite or there was an accident with scissors, the cost may need to be covered by the customer. To read more about the different repair options, and to get started with setting up your repair, please visit our repair page.
CAN I REPAIR MY O MY BAG MYSELF?
Some repairs are easily fixed by yourself. You do not need to be a pro for this, our easy-to-follow repair guides will help you through. Check our Repair page here.
Promos & Stock
HOW DO I RECEIVE INFORMATION ABOUT PROMOS?
You can sign up for our O My Bag newsletter to stay in-the-know about specials, new collections, great stories and promotions.
DO YOU OFFER SALES?
Every O My Bag is made by hand and in small quantities. We rarely take part in regular sales as we believe every bag has a value, reflected by the craftsmanship of each artisan. However, sometimes we love a design so much that we can get carried away. We’re getting better at predicting demand, but keeping stock in a warehouse is also not a sustainable option. Occasionally we may offer small discounts on samples that haven’t made it into production, pieces with small imperfections, and selected pieces that deserve a new home. Please note that we have a no-return policy on all sale items.
I HAVE A DISCOUNT CODE, CAN I USE IT WITH MY GIFT CARD?
Yes, you can use both your discount code and gift card together in one order. They can be entered at the checkout. However it is not possible to apply two discount codes to one order.
WHAT DO I DO IF THE PRODUCT I LOVE IS SOLD OUT?
You can join our waitlist to be the first one to be notified when your dream product is available again. All you need to do click the ‘join waitlist’ button on the product page.
HOW DO YOU PRICE YOUR PRODUCTS?
On February 1st 2022 we increased the price of some of our products. As a brand, we strive to be more transparent and sustainable over time. This does however bring some challenges.
As we see increasing prices all over the world, we too are facing price increases in our supply chain. Raising some of our prices allows us to continue producing products that are sustainable, fairly made, and of premium quality.
Even a small price increase on several of our products helps us to fully support our partners in India. 🇮🇳 Many of our product prices have stayed the same, only those directly affected by the price increases in our supply chain have changed, such as our Audrey, Beck's and Laura bags.
Gift Cards & Gift Wrapping
WHERE CAN I FIND MY GIFT CREDIT BALANCE?
When you’re ready, enter your gift card code at the checkout. If you are using the same email, the code will be automatically applied and the amount deduct from your order total. Trouble finding your card balance? Email us at email@example.com and we’ll help you out.
DO YOU OFFER GIFT CARDS?
Yes, we offer both digital and physical (in-store) gift cards with a minimum purchase amount of €25.
You can find online gift cards here. Both digital and physical gift card purchases are non-refundable.
DO YOU OFFER GIFT WRAPPING?
Yes, we offer gift wrapping on smaller items only. When you select gift wrapping, it applies to the entire order. All items in your order will be gift-wrapped together for 3 euro's per order. Please be aware that we can't remove the price tag from the item that's been gift wrapped, because without a tag you can't return an item to us.
TECHNICAL DIFFICULTIES! WHAT SHOULD I DO?
Most technical issues can be resolved by clearing your browser’s cache and cookies. Or try another device or browser.
Trouble paying with your credit card? We only accept credit card with 3D secure to avoid fraud. If you do not have one, please use another payment method such as Paypal.
If you’re still having problems, contact us by sending an email to firstname.lastname@example.org. Please: explain the issue clearly and send screenshots of the problem.
I WANT TO UNSUBSCRIBE FROM YOUR EMAIL NEWSLETTER
If you no longer wish to subscribe to o my bag newsletters, you can unsubscribe simply by clicking on the unsubscribe link situated in the footer of our newsletters.
Please note, once you unsubscribe, it can take up to 7 days for the change to take effect.
If you change your mind later and want to subscribe to our newsletter again, please contact us via email@example.com.