Policies and Documents

O My Bag is committed to respecting and promoting human rights throughout our operations and across our value chain. We believe that all people involved in the making of our products should be treated with dignity, fairness, and respect.

Our approach is guided by internationally recognised standards, including:

• the UN Guiding Principles on Business and Human Rights,
• the Universal Declaration of Human Rights, and
• the International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work.
  

Respect for human rights is a fundamental part of how we operate and how we build long-term relationships with the people and communities connected to O My Bag.

This policy applies to:

• O My Bag employees
• Our partner factories and suppliers
• Contractors and business partners
• Any other parties directly connected to our operations

We expect our suppliers, partners, and employees to uphold these standards. Together with them, we work to ensure safe and healthy working conditions, fair compensation, freedom of association, and the elimination of forced labour, child labour, discrimination, and harassment.

Through our work in the fashion industry and our long-term relationships with suppliers, we have identified the following key human rights priorities:

• Fair wages and living wages
• Safe and healthy working conditions
• Freedom of association and collective bargaining
• The elimination of forced labour
• The elimination of child labour
• Equal treatment and non-discrimination
• Respectful working environments free from harassment and abuse

We work actively with our partner factories to improve conditions where needed and support initiatives that strengthen workers’ wellbeing and opportunities.

O My Bag conducts human rights due diligence to identify, prevent, and address potential human rights risks within our operations and supply chain.

Our approach includes:

• Long-term partnerships with a limited number of carefully selected producers
• Supplier onboarding and annual alignment meetings
• A Two-Way Code of Conduct signed by all partners
• Regular factory visits and relationship-building
• Independent social audits (such as SA8000)
• Worker surveys and dialogue with employees
• Collaboration with local organisations and NGOs

We view due diligence as an ongoing process and continuously seek to strengthen our approach through learning and collaboration. When challenges arise, we are committed to continuous improvement through dialogue, collaboration, and responsible business practices.

Respect for human rights is a fundamental part of how we operate and build long-term relationships with the people and communities connected to O My Bag.

We believe that safe and accessible grievance mechanisms are essential for protecting human rights. Here you can access our grievance mechanism.

Workers in our partner factories have access to several channels for raising concerns, including:

• Factory-level grievance systems
• Worker surveys and feedback mechanisms
• Direct communication channels with O My Bag

Concerns can be raised anonymously and without fear of retaliation. When issues arise, we work together with our partners to address them through dialogue and corrective action.

Responsibility for implementing this policy lies with O My Bag’s team, with active involvement from our supply chain partners.

• We review our policies and practices regularly to ensure they remain aligned with evolving international standards and regulations.

We are O My Bag. We respect your privacy and private life, and sometimes we need your personal data. In this privacy policy, we explain which data we use and how we save, protect and process this data. This privacy policy applies to our websiteomybagamsterdam.com(the “Website”) and the services that we offer (the “Services”). We comply with the General Data Protection Regulation (the “GDPR”) and, when implemented, with the relevant provisions under Dutch law. We will refer to both the GDPR and the Dutch implementation of it as the “Relevant Legislation”.

To offer our Website and Services, we process certain personal data. In this Privacy Policy, “Personal Data” refers to information or pieces of information that could allow you to be directly or indirectly identified. This definition is in accordance with the Relevant Legislation.

The Personal Data we process will be deleted if they are no longer necessary for the fulfillment of the purposes mentioned above or are inaccurate unless we are legally obliged to keep the data for a longer period.

We may transfer the Personal Data outside the European Union (EU), if one of our Data Processors is located outside the EU. In case we transfer Personal Data outside the EU, the Personal Data will only be transferred to countries or organizations that provide an adequate level of protection that meets the EU-standards. For example, we will verify if that organization is a Privacy Shield Participant or is listed as third country whose level of protection is approved by the European Commission. The transfer of Data outside the EU will always comply with the Relevant Legislation.

You may find advertising or other (hyper)links on our Website that link to the websites, products and services of partners, suppliers, advertisers, sponsors, licensors or other third parties. We do not control the content or the links that appear on these websites and we are not responsible for the practices employed by websites linked to or from our Website. In addition, these websites, products and services, including their content and links, may be constantly changing. These websites, products and services may have their own privacy policies, user terms and customer service policies. Browsing and interaction on any other website, including websites that are linked to or from our Website, are subject to the terms and policies of that website.

As specified in and under the conditions of the Relevant Legislation, you have the following rights regarding your Personal Data:

You may request access to the Personal Data we process about you; You may request us to correct, update, shield or delete your Personal Data in our records. You can also ask us to limit the processing of your personal data. In the event of fraud, non-payment, or other wrongful act, we can keep some data in a register on a blacklist; You may request a copy of the Personal Data we have processed about you. We can – on your request – send this copy to another data processor, so you don’t have to send the data yourself; You may file a complaint against processing your Personal Data; You may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you are under the impression that we process your Personal Data unlawfully; You may always withdraw your consent, as far as the processing of your Personal Data is based on your consent. This does not affect the legitimacy of the processing of your Personal Data before the moment of withdrawal.

We may collect the following (Personal) Data from you when you use our Website and/or Services:

Login information: E-mail address, password
We use this information to create an account for you and give you access to this account. We need these data to perform our contract with you, i.e. to make an account for you and give you access to it.

Order information: Name, address, zip code, city, e-mail address, phone number and former order information
We use this information to: correctly ship and address your order(s), contact you with any updates about your order or give you an overview of the orders you placed on our Website before. We need these data to perform our contract with you, i.e. to process and deliver your orders.

Payment information: Billing address and payment details
We use this information to correctly process the payment of your order. We need these data to perform our contract with you, i.e. to process your payment.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Contest information: Name, e-mail address and date of birth
We use this information to select and contact the winner of a contest. We ask for your consent to process these data.

Newsletters: E-mail address
We use this information to send you our newsletter, so you will be fully informed of (discount) offers and other relevant news. We ask for your consent to process these data. If you are a former customer of us, we can send you newsletters because we have a legitimate interest to do so. You can always unsubscribe from our newsletter.

We may use the following types of cookies on our Website:

Functional cookies: These cookies are essential for the operation and functionality of our Website. Without these cookies, you cannot log in on your account and particular setting cannot be saved.

Analytical cookies: These cookies are used to examine the quality and effectiveness of our Website. For example, we can see how many users are accessing our Website and which pages are visited. We use this information to improve our Website and services. We use Google Analytics to collect these cookies.

Tracking cookies: These cookies monitor the clicking behavior and surfing habits of our visitors. By means of these cookies, we can see whether and when you view your profile, and whether you click through to our Website. We might use these cookies to show you advertisements based on your interests.

You can read more information about our use of cookies in our cookie statement. (Coming soon)

If you don’t want cookies to be stored on your device, you can change the cookie settings in your web browser. If you do so, please note that some features of the Website may not function properly without cookies.

We may share your Personal Data with “Data Processors”. Such Data Processors assist us in processing the Personal Data. For example, we use the services of payment providers, storage providers, advertising tools and package and delivery services.

These Data Processors must strictly follow our instructions. Therefore, they will not use personal data for their own purposes. We make sure all of our Data Processors comply with the relevant privacy legislation.

Besides the above, we will not share your Personal Data with anyone – unless we are legally obliged to do so.

We work hard to protect your personal data from unauthorized or unlawful access, alteration, disclosure, use or destruction. That way, unauthorized persons do not have access to your data. We take at least the following measures to protect your personal data:

Secure network connections with Secure Socket Layer (SSL) technology or a technology that is similar to SSL;The access to the data is limited to the persons that need the data

We may update our Privacy Policy from time to time. When we change this Privacy Policy in a significant way, we will post a notification on our Website along with the updated Privacy Policy. We also inform users that are registered with an email address in case of any significant moderation. If you are not subscribed, we advise you to visit the Website and this Privacy Policy regularly.

If you have any further questions regarding this Privacy Policy, please contact us via the contact information below.

O My Bag B.V.
Ceintuurbaan 117-H
1072 EZ Amsterdam
The Netherlands

customerservice@omybagamsterdam.com
+31 20 772 4464

Chamber of Commerce (KvK) number: 69094527

O My Bag does not engage in lobbying activities and does not seek to influence public policy, legislation, or political decision-making through direct or indirect lobbying.

We do not make political donations, employ lobbyists, or participate in industry lobbying groups. When relevant, we may engage in open dialogue or public initiatives related to sustainability, human rights, and responsible business practices, always in a transparent and non-partisan manner.

We value transparency, responsibility, and open communication. If you have a concern related to O My Bag’s operations, supply chain, partners, or employees, you can share it through this form.

This form is open to all stakeholders, including employees, suppliers, workers in our supply chain, customers, community members, or anyone affected by our activities. All submissions are handled confidentially, and you may choose to remain anonymous.