We love your O My Bag as much as you do, which is why we strive to make your bag last a lifetime. We’ll do everything we can to help you take care of your bag and repair any damage that can happen along the way.

Pre-loved Luna Bag in Camel Hunter Leather
Lifetime guarantee

Our products are designed to last, which is why we guarantee everything we make. If your O My Bag needs fixing, we're here to support you.

We'll repair any hardware or production problems for life. Damage due to wear and tear from all the love and use will be repaired at a reasonable price. Scratches, stains, and other leather issues are not covered by our repair service. For guidance on handling these, please refer to our Care Guide.

We offer a variety of repair services to revive your bag. Depending on the issue, we'll advise you on the best repair options: DIY repair, local repair, drop-off repair, or mail-in repair.

Get started by filling in the repair form below, our team will get back to you within a few days.

Repair Form
1. DIY Repairs

A step-by-step guide to help you make small changes and repairs at home.

2. Repair Locally

Take your bag to your local repair shop. Log your repair with us via the repair form and we'll reimburse the costs.

3. Mail-in Repair

For major repairs you can return your bag to our HQ and we'll repair the item for you.

1. DIY Repairs

Looking to add an extra hole to your strap or replace a knob button on your beloved wallet? We encourage you to first check out our DIY Quick Fix Guide below to see if self-repair may be an option. We can supply you with the materials if needed.

Quick Fix Guide
Broken Dog Clip on the orange webbing strap. Repair guide
2. Repair Locally

The more local, the better!

Repairing your bag locally is the fastest and most sustainable way to get your O My Bag ready to shine again. This can be done at any skilled repair shop near you.

Get in touch with our team through our repair form, and we will suggest if a local repair is the best solution for your product. In some cases we will send you the materials needed for the repair, such as hooks or magnets.

This is all at our own expense! You can always send us the repair receipt and we will reimburse you the repair cost!

3. Mail-in Repair

If all else fails, you can ship your item to us or drop it off at O My Bag Flagship store (Ceintuurbaan 117-H 1072EZ Amsterdam) to let it be fixed by our own repair expert. After this, it will take 2 to 4 weeks before you are reunited with your repaired item.

Fill in our repair form to get this process started, our repair team will evaluate your request and get back to you within a few days.