Shipping & Customs Duties

STANDARD RATES

ZONE 1: €5 and free shipping on orders over €100
Belgium, Germany, The Netherlands

ZONE 2: €10 and free shipping on orders over €180 (£160)
Austria, Czech Republic, Denmark, France, Hungary, Luxembourg, Poland, Slovakia, United Kingdom

ZONE 3: €15 and free shipping on orders over €200
Estonia, Finland, Ireland, Italy, Latvia, Lithuania, Portugal, Spain, Sweden

ZONE 4: €20 and free shipping on orders over €200
Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Canada, Channel Islands, Croatia, Cyprus, Faroe Islands, Gibraltar, Greece, Holy See, Iceland, Isle of Man, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Romania, San Marino, Serbia, Slovenia, Switzerland, Ukraine

ZONE 5: €28 ($35) and free shipping on orders over €160 ($190)
United States


ZONE 6: €35 and free shipping on orders over €300
All other countries

THE NETHERLANDS, BELGIUM AND GERMANY

We ship your order the same day if placed before 10:00 PM (Monday to Friday) via DHL or PostNL. Orders placed after 10:00 PM or on weekends will be shipped the next business day.

Please note, while we dispatch quickly, the actual delivery time depends on the chosen carrier’s service and external factors like carrier delays. We recommend tracking your order using the tracking details provided to stay updated on your parcel’s journey.

INTERNATIONAL

We use PostNL, DHL and DPD for shipments within the EU. Orders placed before 10:00 PM (from Monday until Friday) are typically shipped the same day (except for shipments with DPD). Orders placed after these times will be shipped the next business day.

We use UPS and PostNL for shipments outside the EU and ensure delivery as fast as possible. Orders placed with UPS before 3 PM and PostNL before 10 PM (from Monday until Friday) are shipped the same day. Orders placed after these times will be shipped the next business day.

International packages typically arrive within 5-7 business days depending on where you are in the world. Deliveries to countries such as Australia, China, South Africa and Iceland can take up to 14 working days (we promise it is worth the wait though!).

PERSONALISED ITEMS

Please note that due to the customization process, shipping will take a few business days extra. Once your order is ready, you’ll receive a notification with tracking details, so you can follow its journey right to your doorstep.

ALL ORDERS 

If the item you’ve ordered is not available at our warehouse it will be shipped from one of our stores. This means that it may be shipped with a different carrier than the one you selected at the checkout. Monogrammed orders may take up to three business days to ship.  

If you have any further questions, please contact customerservice@omybagamsterdam.com.

Once your order is dispatched from our warehouse, you will receive an email from the delivery service with all shipping and tracking details. Got it? Prepare to get excited and start looking for that mailman!

We work with carriers that scan your package at each stage of delivery and can provide you with more accurate location information. The easiest way to know more about the whereabouts of your order is to contact the carrier directly.

Using the tracking number provided at the time of order, your package can be tracked on the delivery service’s website (e.g. PostNL, DPD, DHL, UPS). These common carriers scan your package at each stage of delivery and can provide you with more accurate location information. Remember, for international orders, it might take up to two weeks for the package to arrive.

If you notice while tracking that your package is stuck somewhere, it's best to try contacting the carrier directly. If you need further assistance, please don’t hesitate to contact us at customerservice@omybagamsterdam.com. We will track your package together with our warehouse. This investigation can take up to 10 days. Don’t despair, we’re definitely going to find the package’s or find the best solution for you!

Please note: in case you authorise a shipping company to leave your parcel in a specific place (or ‘safe place’) you will be responsible for any possible loss or damage of the package.

We support parcel pick-up locations in the Netherlands, Belgium, and Germany.

For a shipping address in a different country, please provide a home or business address.

Please note: we only deliver to selected pick-up points, so if it doesn't show up as an option in our checkout, do not manually fill it in yourself.

If your delivery address is in the United Kingdom, then all prices you see in £ (GBP) will include all customs and duties.

If your delivery address is outside the EU (except for the UK), you may have to pay import fees and tax on delivery. Import
fees vary widely across the world, so please refer to your local customs office for further information. These taxes and duties are
not included in your purchase and shipping price, and are the responsibility of the customer.

If you return your O My Bag, we can only refund you the total value you paid for the product in our website. Regarding the extra duties / import fees you paid, we cant guarantee you will get reimbursed.

If you are shopping from the United Kingdom, there will be no extra customs duties to be paid, these are all included in the price of the item.

For other countries outside of the EU/EFTA, these duties are charged and managed differently. For more information, you should contact your local customs office.

We partner with an agency who will help you get your customs duties refunded. Click here to find out more.