Shipping, Customs Duties & Returns

THE NETHERLANDS, BELGIUM AND GERMANY

Orders placed before 10:00 PM (from Monday until Friday) are shipped the same day with DHL or PostNL. Orders placed after these times will be shipped the next business day.

INTERNATIONAL

We use PostNL, DHL and DPD for shipments within the EU. Orders placed before 10:00 PM (from Monday until Friday) are typically shipped the same day (except for shipments with DPD). Orders placed after these times will be shipped the next business day.

We use UPS and PostNL for shipments outside the EU and ensure delivery as fast as possible. Orders placed with UPS before 3 PM and PostNL before 10 PM (from Monday until Friday) are shipped the same day. Orders placed after these times will be shipped the next business day.

International packages typically arrive within 5-7 business days depending on where you are in the world. Deliveries to countries such as Australia, China, South Africa and Iceland can take up to 14 working days (we promise it is worth the wait though!).

PERSONALISED ITEMS

Please note that due to the customization process, shipping will take a few business days extra. Once your order is ready, you’ll receive a notification with tracking details, so you can follow its journey right to your doorstep.

ALL ORDERS 

 If the item you’ve ordered is not available at our warehouse it will be shipped from one of our stores. This means that it may be shipped with a different carrier than the one you selected at the checkout. Monogrammed orders may take up to three business days to ship.  

If you have any further questions, please contact customerservice@omybagamsterdam.com.

ZONE 1: €5 and free shipping on orders over €100
Belgium, Germany, The Netherlands

ZONE 2: €10 and free shipping on orders over €180 (£160)
Austria, Czech Republic, Denmark, France, Hungary, Luxembourg, Poland, Slovakia, United Kingdom

ZONE 3: €15 and free shipping on orders over €200
Estonia, Finland, Ireland, Italy, Latvia, Lithuania, Portugal, Spain, Sweden

ZONE 4: €20 and free shipping on orders over €200 ($200)
Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Canada, Channel Islands, Croatia, Cyprus, Faroe Islands, Gibraltar, Greece, Holy See, Iceland, Isle of Man, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Romania, San Marino, Serbia, Slovenia, Switzerland, Ukraine, United States

ZONE 5: €35 and free shipping on orders over €300
All other countries

Once your order is dispatched from our warehouse, you will receive an email from the delivery service with all shipping and tracking details. Got it? Prepare to get excited and start looking for that mailman!

We work with carriers that scan your package at each stage of delivery and can provide you with more accurate location information. The easiest way to know more about the whereabouts of your order is to contact the carrier directly.

Using the tracking number provided at the time of order, your package can be tracked on the delivery service’s website (e.g. PostNL, DPD, DHL, UPS). These common carriers scan your package at each stage of delivery and can provide you with more accurate location information. Remember, for international orders, it might take up to two weeks for the package to arrive.

If you notice while tracking that your package is stuck somewhere, it's best to try contacting the carrier directly. If you need further assistance, please don’t hesitate to contact us at customerservice@omybagamsterdam.com. We will track your package together with our warehouse. This investigation can take up to 10 days. Don’t despair, we’re definitely going to find the package’s or find the best solution for you!

Please note: in case you authorise a shipping company to leave your parcel in a specific place (or ‘safe place’) you will be responsible for any possible loss or damage of the package.

If your delivery address is in the United Kingdom, then all prices you see in £ (GBP) will include all customs and duties.

If your delivery address is outside the EU (except for the UK), you may have to pay import fees and tax on delivery. Import
fees vary widely across the world, so please refer to your local customs office for further information. These taxes and duties are
not included in your purchase and shipping price, and are the responsibility of the customer.

If you return your O My Bag, we can only refund you the total value you paid for the product in our website.Regarding the extra duties / import fees you paid, we cant guarantee you will get reimbursed.
These duties are charged and managed differently by countries outside of EU/EFTA. For more information, you should contact your local customs office.

We partner with an agency who will help you get your customs duties refunded. Click here to find out more.

Is it not what you were looking for? No biggie, people change their minds. We understand. All purchases may be returned within 45 days.

To accept your return, the item must be unworn and undamaged. All returned items need to include original packaging, including all tags. It is important to note that if any essential component is missing from the return, such as a strap or an item, the return process cannot be completed, and a refund will not be issued.

To make it easy for you, we have a return portal that should be used if you want to return an item.

Please be aware that monogrammed products and products bought at one of our retailers can't be returned to us.

Please be aware that orders made in store can only be returned in our store. Note that we do not accept returns from HQ sample sales.

If there does appear to be an issue with your purchase of these items, please contact us at customerservice@omybagamsterdam.com and we will do our best to resolve this for you.

Please add your order information in our return portal and you will receive your shipping label via email. After that, you simply need to print it, attach it to the package and drop it at a shop that has a partnership with the shipper chosen.

It is key that you use our return portal, so we can always track your product and make sure you get your refund as soon as possible.

Depending on your country, you may be asked to pay a returning fee. The full cost list can be seen below.

We will make sure to refund the purchase amount back to your bank account as soon as possible. Once we received the item(s) back in our warehouse, the amount to be refunded will be in your bank account within 3 to 5 business days. You’ll receive a confirmation email from our customer service team when all is said and done.

If you are returning from the Netherlands, you have the option of a paperless return. This means you don't have to print a shipping label. Select the 'PostNL Paperless' option in the return portal. This option is more sustainable!

ZONE 1: Free
Belgium, The Netherlands

ZONE 2: €5
Germany, France

ZONE 3: €10
Austria, Czech Republic, Hungary, Luxembourg, Slovakia

ZONE 4: €15
Estonia, Ireland, Italy, Latvia, Lithuania, Sweden

ZONE 5: €20
Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Canada, Channel Islands, Croatia, Cyprus, Denmark, Faroe Islands, Finland, Gibraltar, Greece, Vatican City, Iceland, Isle of Man, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovenia, Spain, Ukraine, United Kingdom

Rest of world: €35

We accept returns for all orders in our flagship store on the Ceintuurbaan in Amsterdam. Just make sure to have your order number or receipt ready so our team can best take care of you. Purchases can be returned for a gift voucher or a refund.

For orders made in store, the refund will be done immediatly.

For online orders, the refund needs to be processed at our headquarters and the purchase amount back will be refunded to your bank account within 2 to 5 business days.

We accept exchanges at our flagship store in Amsterdam.

Currently we can't make exchanges online. But no worries, you can always return your previous order and place a new order to get the O My Bag you want!

If your order was not purchased at our online store or in our flagship- or brand store, we can’t help you with a return. Please contact the store where you purchased your item.

Our premium quality eco-friendly leather is tanned without the use of harmful chemicals and has no synthetic top finish. Because of this, the vegetable tanned leather is not flawless. With time and usage, it is likely that you will see scratches and irregularities in the color and texture of your bag. But these characteristics make it a unique product that ages beautifully over time.

Want to see and feel our products in real-life? Come and visit one of our stores, we’re happy to help you out. If you don't live nearby, you can look for a reseller in our Store Locator.

Tip: We love the Collonil Leather Lotion to moisturize your bag and to swipe away scratches and stains. You can buy the product in our webshop or in our physical store. But if you just drop by our store, we’d be happy to give your bag or smaller item a little free treatment as well.

Due to the natural tanning process used for our leather, the colors can vary from time to time per product. The photos we use on our website are intended to match the actual product as closely as possible. However, colors may vary slightly from the picture and we cannot guarantee every picture will accurately depict the actual color of the product.

Note: Due to the natural process, the color of your bag will change over time naturally.

Do you want to know more about our leathers? Check out Our Leathers page.

Contact customerservice@omybagamsterdam.com if you have any further questions and we will do our best to advise you.

If you have received a damaged, defect or incorrect item, contact customerservice@omybagamsterdam.com with a photo of the damage, or the wrong item you received, as well as your order number. We’re happy to sort it out for you!

Feel free to reach out to us, we will be happy to help you! customerservice@omybagamsterdam.com