Things to consider before you start your repair
Can all issues be repaired?
We can repair many, but not all issues. Most hardware and stitching problems are easily addressed, while others may be more complex. Although we strive to find solutions for all cases, please understand in some cases, an item may be too worn out for repair.
Please note that the bag may not be fully restored to its original condition, and some repairs may result in visible traces. However, rest assured, we can extend your bag's lifespan with each mark telling a unique story.
Please note that scratches, stains, and other leather issues are not covered by our repair service. For guidance on handling these, please refer to our Care Guide.
Can you still repair my O My Bag if I didn’t buy it from you?
Yes - no matter where you bought your O My Bag, we will always be here for you and your item. Our guarantee and repair service is available for all O My Bag items.
We have three options for repairing your O My Bag: a DIY-repair, a Local repair or a Mail-in repair.
You can read more about these three options down below on this page. For all options, you start off by filling in our repair form. Our repair team will help you find the most suitable repair option for your item.
How much does it cost and how long does it take?
We'll take care of any hardware or production problems for life free of charge. However, if your item shows signs of wear and tear from all the love and use over the years, there might be a small fee involved to cover the actual repair costs.
Once you have filled in the repair form, our repair team will get back to your repair request within a few days. For a mail-in repair, we may ask you to cover the shipping costs of getting your item to us. Our mail-in repair service can take 2 to 4 weeks in total.
What items can be repaired locally?
The leather craftsman, shoemaker or other local repair shop that you may have near you, is often just as skilled as our repair specialist. Sustainability is very important to us, therefore we always encourage you to let smaller issues be repaired locally. Not only is the local repair option the quickest option to get your bag to shine again, this way we also avoid unnecessary travel for the bag.
Examples of issues that can be repaired locally are broken doghooks (these are the clips on your O My Bag straps), stitching issues or broken hardware (such as a magnet, buckle, D-ring, zipper puller or knob button).
All local repair costs are covered by us and any needed hardware is provided by us.
We strive to always repair your item using original materials and hardware. When this is not possible, we'll proceed with the repair with the closest match possible. We will always keep the original design and functionality of your item in mind.
Please note that the bag may not be fully restored to its original condition, and some repairs may result in visible traces.
