We love your O My Bag as much as you do, which is why we strive to make your bag last a lifetime. We’ll do everything we can to help you take care of your bag and repair any damage that can happen along the way.

Pre-loved Luna Bag in Camel Hunter Leather
Lifetime guarantee

Our products are designed to last a lifetime, therefore we guarantee everything we make. If your O My Bag needs a repair, we've got you covered.

Sustainability is our priority, therefore we offer a few different repair services to bring your bag back to life. You can do a DIY-repair, Local repair or a Mail-in repair, we encourage you to learn more about these options below. Our repair team will help you find the best fit for your repair.

Get started with your repair by registering your item through our repair form below, our team will get back to your repair request within a few days. 

Repair Form
1. DIY Repairs

A step-by-step guide to help you make small changes and repairs at home.

2. Repair Locally

Take your bag to your local repair shop. Log your repair with us via the repair form and we'll reimburse the costs.

3. Mail-in Repair

For major repairs you can return your bag to our HQ and we'll repair the item for you.

1. DIY Repairs

Looking to add an extra hole to your strap or replace a knob button on your beloved wallet? We encourage you to first check out our DIY Quick Fix Guide below to see if self-repair may be an option. We can supply you with the materials if needed.

Quick Fix Guide
Broken Dog Clip on the orange webbing strap. Repair guide
2. Repair Locally

Looking for the fastest and most sustainable way to get your O My Bag repaired? Get in touch with our team through the repair form to arrange a local repair in your area. 

You can take your item to one of the repair shops that are recommended by us, or you can go to a local repair shop of your choice. Afterwards, send us the receipt and we will reimburse the repair costs.

3. Mail-in Repair

If all else fails, you can ship your item to O My Bag in Amsterdam to let it be fixed by our own repair expert. You can ship it to us, or drop it off in one of our O My Bag stores. After this, it will take 2 to 4 weeks before you are reunited with your repaired item.

Fill in our repair form to get this process started, our repair team will evaluate your request and get back to you within a few days.